Refund policy
At Levou, we want you to feel confident with every purchase. Because our products are skincare and personal care items, we follow a careful return policy to protect product quality, safety, and hygiene.
Please review the policy below before placing an order.
1. Return Eligibility
We may accept return or exchange requests for eligible items within 30 days of the delivery date.
To be eligible for consideration for a return or exchange, the item must be:
- Unused
- Unopened
- In its original packaging
- In the same condition that you received it
- Accompanied by proof of purchase
Products that have been used, opened, tampered with, damaged after delivery, or removed from their original packaging are not eligible for return or refund.
Because skincare products are personal care items, we cannot accept returns on opened or used products for hygiene and safety reasons.
1.3 Non-Returnable Items
The following items are non-returnable:
- Customized products (including personalized bottles)
- Opened or used skincare products
- Gift cards
- Products marked as final sale
- Products received as part of a promotional offer
- Products returned without approval
- Products returned without a Return Authorization number
- Free gifts
2. How to Initiate a Return
2.1 Return Process
If you believe your situation qualifies for a return or exchange, please contact our customer service team at support@levouskin.com with your order number and a brief explanation of your reason for the request. We will review your request and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
2.2 Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3 Return Address
All returns should be sent to the following address:
Levou 1128 94th Ave N, Suite #1078, St. Petersburg, FL 33702
Please include your RMA number and original receipt or proof of purchase in the return package.
3. Damaged or Incorrect Items
3.1 Reporting Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@levouskin.com with your order number and a photo of the damaged or incorrect product. We will work with you to resolve the issue as quickly as possible.
3.2 Replacement of Damaged or Incorrect Items
We will replace damaged or incorrect items at no additional cost to you. Depending on the situation, we may ask you to return the original item before sending a replacement.
4. Contact Information
If you have any questions about our Return, and Exchange Policy,
please contact us at:
Contact Information: support@levouskin.com
Customer Service Hours: As usual US working hours.