Cancellation policy

At Levou, we aim to process and deliver your orders as efficiently as possible. This policy outlines how you can manage your standard purchases and recurring subscriptions in accordance with our custom production process.

1. Standard Order Cancellations

Because Levou products involve a custom production and printing process, our system begins fulfillment almost immediately.

  • Cancellation Window: You may request to cancel an order within 2 hours of purchase. We will make reasonable efforts to accommodate cancellation requests submitted within this timeframe.

  • The Production Cut-off: Once an order has entered the "Production" or "Printing" stage (even if within the 2-hour window), it can no longer be canceled or modified due to the custom nature of the item.

  • Post-Fulfillment: Once an order has been processed and prepared for shipment, it can no longer be canceled or modified. Please refer to our Refund Policy for details on why custom-produced items are non-refundable.

  • How to Request: Email support@levouskin.com immediately with the subject line: "URGENT: Cancellation Request - [Your Order Number]".

2. Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the frequency you selected at checkout.

  • Payments: Your payment details are stored securely. Once an order has been processed and prepared for shipment, it can no longer be canceled or modified.

  • Auto-Renew: Subscriptions automatically renew according to the delivery frequency selected at checkout unless canceled in advance.

  • Management: You can change or cancel your subscription via the link in your Order Confirmation emails.

  • Cancellation Deadline: To avoid being charged for your next custom-produced shipment, please cancel or modify your subscription at least 48 hours before your next scheduled billing date.

3. Returns & Hygiene Standards

In alignment with our Refund Policy, we do not accept returns for opened or used products. Unused and unopened items may be reviewed for return requests on a case-by-case basis.

4. Contact Us

Levou is operated in the USA. If you have any questions regarding your order or your subscription, please reach out:

  • Email: support@levouskin.com